Feature Request

Enable forwarding messages from one Contact to another.

When a user is replying to the contact on the platform, he/she should be able to refer to a specific message and reply from there. The referred message will serve as a context to the content of the reply. P/S: As of June 2022, this reply-to feature is not supported by the channels on our platform.

Add a Toggle to turn Guest Mode off

Since Fields can be edited by users, automations & via API it can become hard to keep track of changes and how they occured. It would be useful to see a history of Field changes, when they were done and by what method.

Make the date custom field available to add time too, this its useful when we have an order and a time to make the delivery.

Add an option to sort the teams shown in the top bar when you assign users and show online users first

Enable an option to select multiple steps to drag and dropped from one branch to another

Add a new trigger where the trigger will be activated when a Conversation is Closed. Example: When a conversation is closed, add the Closing Notes Category and Summary to a Google Sheet. This will allow User to log the Closing Notes Summary in User's Database

A versioning system that would allow Workflows to be edited without being stopped so that Contacts that are currently enrolled in it won't be ejected from it.